Refund & Returns
Our Commitment to Quality
1. Overview
At Chawla Remedies, we take great pride in the quality and authenticity of our herbal products. If you are not entirely satisfied with your purchase, we're here to help. Our refund and returns policy is designed to be fair and transparent, ensuring you can shop with confidence.
2. Returns Eligibility
To be eligible for a return, please ensure that:
- The product was purchased in the last 7 days.
- The product is in its original packaging.
- The product isn't used or damaged.
- You have the receipt or proof of purchase.
Note: Hygiene-sensitive herbal products that have been opened cannot be returned unless they are defective or damaged upon arrival.
3. Damaged or Defective Items
If you received a damaged or defective product, please notify us immediately for assistance. We will arrange a replacement or a full refund at no additional cost to you. Please provide photographic evidence of the damage to expedite the process.
4. Refund Process
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your original method of payment.
- You will receive the credit within 5-7 business days, depending on your card issuer's policies.
5. Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item unless the item is defective or damaged. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
